Web Hosting FAQs

 File Transfer Protocol (FTP)

This section will provide with the information needed for FTP settings and additional FTP Information.

FTP stands for File Transfer Protocol and it is the process used to upload and download files from a your web server. This is done using an FTP client like Ws_FTP and Cute FTP. These programs can be downloaded from the web and may require a license.

For CuteFTP
http://cnet.search.com/search?timeout=3&tag=srch&q=cuteftp
For Ws_FTP
http://www.ipswitch.com/Products/WS_FTP

To transfer files or browse through your directory using FTP, you need to connect with an FTP client to hostname ftp.yourdomain.com. Use port 21, and login with your account username and password.

Any files that you want viewable on the web should be uploaded to the "public_html" directory. You might want to set this as the default directory in your ftp client.

Login to your account and go to "Access Menu". From there click "File Manager". Under the File Manager click "Upload Files".

Using this option is a little slower than using an FTP Client.

They would use the same procedure as above, but they need to enter their username as user@yourdomain.com. For instance, if you create a user called bob, he would log in with the username bob@yourdomain.com. Where yourdomain.com is your actual domain name.

For security reasons and your protection, Anonymous FTP is turned off on our servers.

Double check that you have uploaded your files to the "public_html" or "www" folder. Check that you have named your default page: index.html, index.htm, or index.php